Collections Contact Center
Gain insights on the collections best practices and newest operational strategies that you can apply immediately to your contact center to produce superior debt recovery and customer experience.
In this recorded webinar, learn how proven and new Collections analytics and proactive solutions such as pretreatment and Integrated Care and Collections are being applied for operational efficiencies, targeted treatment and first call resolution that produce superior debt recovery and customer experience with your contact center.
Hear John Georgesen, and Joel Lewis consider what new primary card and bank customer research on customer experience and operational strategies means for improved collections results and customer satisfaction.
Watch this Webinar to Learn:
- Which channels are preferred by bank and card customer segments and when
- How customer scoring and predictive models are defining strategy and prioritizing accounts treated
- Best practices with collections operations to optimize cost and payment
- What new proactive and integrated solutions can mean for reduced losses, charge offs and retention
Convergys invites you to watch this webinar:
Date Aired: |
Tuesday, March 24, 2009 |
Speakers: |
John Georgesen Sr Director, PhD, Decision Sciences, Convergys |
Moderator: |
Lorena Harris, Director, Convergys Corporate Marketing |
Complete this simple form to watch this webinar:
Speaker Biographies
John Georgesen is Senior Director, Decision Sciences at Convergys Corporation. John leads a team of Ph.D. and M.A. accredited statisticians and data management professionals in providing statistical services for Convergys’ clients. These offerings include marketing science, data mining and predictive modeling, and support for customer management programs. Additionally he has responsibility for developing and furthering analytic methodologies to support emerging needs in customer experience management.
With more than 12 years of experience in customer-focused analytics, John specializes in developing analytic and statistical techniques that not only answer business questions but also provide actionable recommendations for implementation. He and his team integrate data mining approaches with traditional marketing research and predictive modeling techniques to provide customized solutions that span the customer lifecycle.
Prior to joining Convergys, John served as an analytic consultant focused on marketing research and medical research clients. He has published research in a variety of professional journals and is an active conference speaker and writer.
John received his M.A. in Experimental Psychology from Wake Forest University. Subsequently, he received his Ph.D. in Social Psychology at the University of Kentucky.
Joel Lewis is Vice President of Business Development in the Encore Receivable Management, Inc.(ERMI) line of business for Convergys Corporation, a global leader in relationship management.
Joel is responsible for identifying and acquiring targeted new clients, for client management activities, including profit and loss management, relationship management, quality and innovation management, commercial management, for a portfolio of (ERMI) clients. He reports to William Higginbotham, COO of ERMI.
Before joining Convergys, Lewis held a number of increasingly responsible positions with companies such as Allied Interstate, Inc./First Contact, Inc.(now Iqor), BCR, and Astra Global. Most recently he was President of BCR a full service accounts receivable management organization.
Joel and his wife Kim have three children and reside in Minneapolis, Minnesota.
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